Refund Policy


Due to the nature of the hair extension industry we exercise a very strict quality control process to ensure that our clients receive only the best virgin hair.

If you want to exchange an item you will need to contact us first at

We will not accept any merchandise that is not in its original, resalable condition. The returned item must be unopened, unaltered, unworn, undamaged and all tags and packaging must be included. According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on.

Please note that free gifts should be shipped out together with the original package.

After the exchange request has been authorized, the hair extensions can be shipped back to the address we gave you. Please kindly send email about your order number and returned package number.

Items meeting the above conditions may be returned within 3 days from the purchase date if you wish to exchange your purchase for a product of equal or lesser value. If you choose to exchange your purchase for an item of lesser value, there will be no refund for the difference in price.

If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. Haus of Kreme will cover the cost of shipping the exchanged/new item back to the customer if ground shipping is selected. If Haus of Kreme does not validate the product defect issue, we will return the item in question to the customer at our expense (via ground) without an exchange of product.

Cancelled Orders
An order that has been shipped cannot be cancelled. If you refuse an order, it will then fall under our standard return policy.

Damaged Products
You must take the time to inspect the goods before you sign the delivery receipt from the carrier. If you sign the delivery receipt without inspecting the shipment you will be responsible for filing a freight claim and arranging for a replacement of the damaged goods.

Incorrect Item
In the event that the incorrect item is delivered, please contact us so we can arrange and coordinate your choice of replacement.
Thank you, and as always, we are here to help. Contact our customer service at will reply to you as soon as possible.

WE DO NOT PROCESS REFUNDS if the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact USPS (1-800-ASK-USPS) or click, DHL (1-800-CALL DHL) or click or FedEx (1-800-GoFedEx) or click in order to investigate this issue. We cannot be held accountable for packages where tracking information that states the package has been delivered to your order address. ***This is to include "SIGNATURE RELEASE ON FILE" authorization.***